# Connect every billing question to the right record.

> Client billing support for invoice questions, payment confirmations, and scope references. Include the invoice number, never complete card or bank details.

Source: https://scayverstaging.1wp.site/client-portal/billing/

![Calculator, documents, open notebook, and pen arranged neatly on a clean white desk.](https://scayverstaging.1wp.site/wp-content/uploads/2026/07/sg-mainpages-138729-hero.webp)

Use this route for client billing support: invoice questions, payment confirmations, scope references, and account billing questions.

Choose a route [Talk to a Specialist](https://scayverstaging.1wp.site/talk-to-a-specialist/?form=book)

Routes

## Start with the task that matches the situation.

1. [Invoice question](https://scayverstaging.1wp.site/contact/)
   Include the invoice number and the specific line, service, or date in question.
   Contact
2. [Payment confirmation](https://scayverstaging.1wp.site/contact/)
   Include the invoice reference without sending complete card or bank details.
   Contact
3. [Scope or renewal](https://scayverstaging.1wp.site/talk-to-a-specialist/)
   Reference the agreement or service connected to the billing question.
   Talk to a specialist

What we need

## Client billing support begins with a clear reference.

An invoice number, service, date, and precise question let the team locate the correct record without asking for sensitive payment information.

### What the team needs.

- Record
- Question
- Owner

Questions

## Answers before the next step.

**What information should I send?**

Send the invoice or agreement reference and the specific question.

**Should I send card or bank details?**

No. Never place complete payment credentials in a general support message.

**Where do scope questions belong?**

Reference the signed proposal or agreement, then use the consultation route when the request changes the work.